Q: I had registered for the in-person meeting: Do I get a refund?
A: We will transfer all existing registrations to the Online Conference. If you have not yet received notification regarding this and any associated refund, please contact Carly Mole.
Q: How do I register for the online conference?
A: Online registration and information on fees and inclusions is available here.
Q: Is there a registration deadline?
A: Registration for the live conference (which includes 30 days on-demand access from one day after the event) will close Friday 4 December 2020 12.00noon GMT. Delegates registering after that date will be able to access the recorded presentations and ePosters on-demand within 24 hours of registration. *
Presenting authors should adhere to the author registration deadlines to ensure their talk / poster is included in the programme.
* On-demand access includes recordings of talks and slides, poster pitches and posters from authors that have agreed for post event distribution: the organisers cannot guarantee on-demand access to all presentations
Q: Online conferences are sometimes free. Why is there a registration fee?
A: ICOM2020-Online will deliver the same excellent quality of content as we would bring you in-person. We have reduced the price to allow for some savings in not hosting an onsite meeting but believe that we will give you access to an equivalent learning experience, a platform to meet and network with delegates from around the world and some extra on-demand benefits. This is reflected in the cost of the meeting.
Q: Can I swap my registration with a colleague?
A: Yes: please contact Carly Mole to arrange a transfer of name and login at least 24 hours prior to the start of the live conference.
Q: I am an exhibitor / sponsor at the in-person meeting. What do I do?
A: We have a number of commercial opportunities options available within our online platform designed to provide maximum exposure and facilitate live interaction with delegates. These include hosted workshops, branded sponsorship and online ‘booths’. As the event is available on-demand for 30 days after the live event your marketing message will potentially reach more participants for a longer period than our traditional in-person meeting.
Your sales contact will brief you on the options available and how best to take advantage of the sponsorship and exhibition opportunities.
Q: I had received a travel bursary from the organisers: What happens now?
A: Please contact Carly Mole regarding any bursaries from the in-person event.
Q: I had booked a hotel and flight to attend the in-person meeting: How do I cancel?
A: Please contact the hotel and airline directly to cancel your bookings. Elsevier is not liable for reimbursing the cost of travel or accommodation arrangements made by individual delegates. Please refer to your travel insurance policy.
Q: What are the cancellation terms and conditions for the online meeting?
A: Terms and conditions are available on our registration page.
Q: Are press registrations available for the online conference?
A: Bona fide members of the press should contact Carly Mole.
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